Resources

This section includes both Frequently Asked Questions ("FAQs") and Downloads of items you may need, such as maps, marquee rental information, fundraising tips, and information for team captains.

FAQ Topics
Donations
Registration
Fundraising
Technical Support
General

  Downloads
General Downloads
Fundraising Tips
ACT Downloads
NSW Downloads
QLD Downloads
SA Downloads
VIC Downloads
WA Downloads
  
National
Editable Sample Emails
Media Templates
Fundraising Tips

FAQ'S

Donations

  • Q. Is my donation tax deductible?
    A. Yes, donations over the minimum amount of $2.00 are tax deductible. When you complete the online donation process an official receipt will be forwarded to your email address.
  • Q. Is your donation system secure?
    A. This website is hosted by efirst, the owners of payments.com.au, who are experts in payment security. Every payment made is fully secured using very high level encryption technology. The real-time payment system authorises a payment within 6-10 seconds of clicking the sponsor button. The site uses 128 bit SSL (Secure Sockets Layer) between your browser and our website, and 1024 bit java encryption (with a double 56 bit DES key) between our website and the Australian Banking Network. What this means to you as a user is that you have more chance of having your credit card details misused when paying for something in person, than through our website.
  • Q. Who do I write my donation cheque to?
    A. To the Juvenile Diabetes Research Foundation or JDRF.
  • Q. Does the site accept overseas donations?
    A. Yes
  • Q. Is there a minimum amount I can donate?
    A. No, there is no minimum, however we recommend at least $10. Please note that our website only accepts whole dollar amounts.
  • Q. How do I know if my donation was successful?
    A. If you have provided a valid email address, you will receive a receipt via email shortly after you complete the donation process. You should also see your donation listed on the page of the person you are sponsoring.
  • Q. What types of payment do you accept?
    A. The online system accepts Visa, Mastercard, and American Express. Donations can also be made to Walkers in person by cash or cheque.
  • Q. Will I/my sponsor receive a receipt for an online donation?
    A. Yes, a receipt will be sent to the email address you provide. You will also be given the option to print your receipt at the end of the transaction.
  • Q. Can I donate anonymously?
    A. Yes, simply tick I'd like my donation to be anonymous on the donation form. The amount will still show up on the web page of the person you are sponsoring, but without your name. Should you wish to make a general donation to JDRF not associated with the Walk to Cure Diabetes, you can do so via phone or online. Details of how to do this are available at http://www.jdrf.org.au/support/donate.html

Fundraising

  • Q. I did not receive a receipt book for in-person donations. Can I get one?
    A. This year we have made it optional to receive a receipt book for in-person donations. When you registered you were given the choice to receive a receipt book or not. If you chose not to receive one, but have since changed your mind, please contact JDRF at walksupport@jdrf.org.au and one will be sent to you.
  • Q. There is a leader board on the right-hand side of the screen, how do you determine who is the fundraising leader?
    A. The leader board will display the top five fundraising individuals at any one time. Please note that the result is based on individual fundraising, not team totals.
  • Q. What is the address of my personal website?
    A. Every Walker has a unique website address, known as a URL. You can log into your account and go to your personal web page to find your URL or go to the “Donate” page to look up what your URL is.
  • Q. How do I upload a photo?
    A. To upload a photo, log onto the site using your email address and the password you set. On the left hand side you will see menu options with boots on them. Click on “Edit Personal Page.” You should see an “Edit Image” option on the page. Note that the image should be less then 1MB and should be in jpeg (.jpg) format.
  • Q. How do I email people to ask for donations?
    A. To send an email asking for donation, log onto the site using your email address and the password you set. On the left hand side you will see menu options. Click on “Email donors” and follow the directions on the site or send your contacts the URL to your personal web page, asking for a donation.
  • Q. Do cash and cheque donations contribute towards my fundraising progress?
    A. Yes. Receipt book deposits made at Westpac during the Walk campaign will show on your personal web page and contribute towards your target
  • Q. Will there be Walk incentive prizes this year?
    A. All registered Walkers who raise over $100 automatically qualify for an exclusive 2008 Walk to Cure Diabetes baseball cap. Caps will be awared to qualifying Walkers at registration on Walk day.

    The Walk Hero program will contine this year. It is designed to thank Walkers whose contribution goes above and beyond the norm.

    Each Walk Hero will receive a specially designed and crafted walking boot lapel badge that reflects their level of fundraising achievement, along with a personalised certificate of appreciation to recognise their contribution to the 2008 Walk to Cure Diabetes.

    There are four levels in the Walk Hero award program based on total funds raised by an individual.

    Raise over $500 and become a Ruby Walk Hero
    Raise over $750 and become a Sapphire Walk Hero
    Raise over $1000 and become an Emerald Walk Hero

    And for fundraisers who raise over $2500 they will be recognised as our highest achievers and become a Diamond Walk Hero.

    The name of every Walk Hero will be put into the Walk Hero ‘Hall of Fame’ on the JDRF website to further acknowledge their achievement.
  • Q. Do I still receive a paper receipt book?
    A. During the registration process you were asked if you require a receipt book to take cash or cheque donations. If you indicated that you would like a receipt book then one will be mailed to you over the next week. Please note that for auditing purposes JDRF needs to collect your receipt book at the end of the campaign so please hold onto it.
  • Q. What do I do with cash and cheque donations?
    A. Money raised through cash or cheques can be banked at any Westpac Bank using the deposit slip in the back of the receipt book. It’s important to bank the money using only the official deposit slips, otherwise your hard earned fundraising dollars won’t be attributed to your personal and team totals! If you do not have a receipt book, please email JDRF and request one to be sent to you.
  • Q. How do I obtain an additional receipt book?
    A. Send us an email via the 'Contact Us' tab specifying which walk you are participating in, your full name, and the number of receipt books you require and we will post it to you.

General

  • Q. How do I set up a Walk in my region?
    A. If you would like to set up a Walk in your regional area then please use the 'Contact Us' tab on this website to make an enquiry. A JDRF staff member will then contact you to discuss the details and provide you with assistance.

Registration

  • Q. What is the my unique team URL?
    A. You will find your team URL in the registration email you will have recieved upon forming your team. Send this URL to potential team members, asking them to join your team.
  • Q. How do I register?
    A. Visit the registration page.
  • Q. Does everyone have to register for the Walk?
    A. We encourage everyone to register. In addition to helping us get an accurate head count for Walk day, JDRF will be sending periodic communications to registered walkers with important details about the event. In addition, registered participants are able to use our online fundraising system.
  • Q. Okay, so I’ve registered myself, what do I do next?
    A. If you are part of a team, encourage your friends, family or colleagues to register by sending an email with your online registration link, inviting them all to join your team. The more people you recruit to your team the more money you will raise! You can also send the link to your personal website to your friends and family, and use the receipt book, to start asking for donations. Visit the Resources section of the website for ideas to help fundraise.
  • Q. What if my friend/family member/team member does not have access to email to register?
    A. As the website is the easiest way to raise funds, we strongly recommend that anyone with email access register via the website. If someone on your team does not have email access, they can register via fax or phone. We ask that corporate participants register via fax. You can download the fax form from the Downloads page. You can also call us with your fax number, or request the form via the “Contact Us” section of the website. You can reach us on 1800 287 348 (1800 CURE IT)
  • Q. How do I email people to invite them to join my team?
    A. To invite people to join your team you can simply send them your team URL. This can be found in the email that you recieved when you registered as a Team Captain. The team URL will automatically put your potential team member in your team when they register. Alternatively, you can send all potential team members an email with URL for the walk: www.jdrf.org.au/walk and ask them to join your team. Make sure you include your name in the email.
  • Q. I am setting up a family/community team. How do I register? How does my team register?
    On page one of the registration process you need to select that you want to create a new team, then select that this will be a family team. On page 2 you will be given the opportunity to your name your team. Once you have registered you will have both a personal website to use for fundraising and a team website where you can view the progress of your team. You must register prior to your team members registering or they will not be part of your team in the system.

    After you have registered, send your prospective team members your team URL that you can find in your registration email. This URL will automatically register your team members into your team. Alternatively, you can send them the link to the Walk home page and ask them to join your teamwww.jdrf.org.au/walk. Be sure to let them know the team name you have chosen.
  • Q. My family only has one email address, how should we register?
    A. One member of the family should register with the email address using his/her name and correct contact details. Please do not register as "Darren, Nancy and Susan Ward". During the registration process you will be asked how many additional walkers are attending with you - this is where you can RSVP for the entire family. Once you have completed the registration, you will have the option to change the header on your fundraising page so that it represents the entire family.

Technical Support

  • Q. What do I do if I have forgotten my password?
    If you click on the log in button without entering a password, or if the password you have entered is incorrect, the web page will offer you the option of receiving a new password. If you have logged in correctly but would like to change your password, you can do so on the “User Profile” page.
  • Q. What do I do if I have a technical support question?
    A. You can contact us with your question by clicking on the purple “Contact Us” tab on the top of most pages on the Walk website. This will take you to our support form. If we can answer the question easily by email we will do so, otherwise someone from JDRF will call you to discuss your inquiry.

Walk Day

  • Q. Are dogs allowed at the Sydney Olympic Park Walk Site?
    A. Dogs are permitted at Sydney Olympic Park but must be on a lead at all times. If participants do bring dogs, owners must be responsible for: -dogs remaining on leads at all times -dogs taken on the Walk route must remain on paths only and do not venture off on grassed areas -pick up any dog litter and dispose of appropriately.
  • Q. Does it cost anything to do the Walk?
    A. The Walk event is generously sponsored, allowing participants to enjoy their celebrations at no cost. We encourage all participants to contribute in some way – there’d be nothing to celebrate if no money was raised! The more money we raise, the more money we can contribute to research.
  • Q. Will there be food at the event?
    A. Yes, there are many vendors available on the day selling a variety of food and drinks.
  • Q. What if it rains?
    A. The Walk will not be cancelled due to rain, so we encourage you to still attend – just bring your wet weather gear!
  • Q. I’m on a team. How do we set up our Walk day activities?
    A. Teams or organisations who wish to hire a marquee, catering and/or order company t-shirts will incur these costs – details are available in the Resources section of this website. You can also get this information by contacting JDRF or by filling out our support form on the “Contact” Links above.
  • Q. Can I bring my dog / bicycle / BBQ?
    A. Dogs are allowed (with the exception of WA-Perth-Burswood Park) as long as they are on a leash and you have a clean-up bag with you. Bicycles are not permitted due to crowd size. BBQ’s are only permitted if you have hired a marquee for the day and abide by the safety regulations provided with the marquee documentation.
  • Q. How far is the Walk?
    A. The Walk varies in each state, however the Walk is on average 5km.
  • Q. Is there parking at the event?
    A. There is limited parking at most Walk sites. The map that is available under the downloads page on this web site will have additional information for you.
  • Q. Can I still be involved in the Walk if I can’t attend Walk Day?
    A. Yes! The Walk to Cure Diabetes is a fundraising campaign, with Walk Day as the end point. A chance to celebrate your fundraising success! If you can’t attend Walk Day you can still fundraise, make a donation, offer to sponsor someone else, or contribute to your team’s fundraising.

Walk Downloads

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