FAQs

General information

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Does it cost anything to join JDRF's One Walk?

There is no fee to join JDRF's One Walk, but we do ask all walkers to fundraise or make a donation. We encourage all walkers to contribute in some way – there’d be nothing to celebrate if no money was raised! The more money we raise, the more we can contribute towards type 1 diabetes research.

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There isn't a One Walk near me – what can I do?

Submit an enquiry to host a One Walk here. Alternatively, you and your friends and family can take on the virtual One Walk Step Challenge – read more about how it works here.

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Do others attending the One Walk with me have to register?

Registration is not required, but it is free and we encourage you to create a team with your attending friends and family to support your special some1. This helps us get a better idea of who is attending so we can give you the best experience possible.

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I don't want to walk but I'd still love to support JDRF. What can I do?

We recommend our Blue Army website, which has a variety of other options, from hosting an event to challenging yourself by running a marathon, or even hosting a Go Blue Day or jumping out of a plane. Whatever you choose, we encourage you to celebrate your fundraising success by coming to your One Walk.

Alternatively, you can make a once-off donation here.

Event day logistics

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What should I bring to the event?

Bring yourself, your friends and family, your t-shirt (whether it's a JDRF t-shirt or one you've designed yourself), and a great attitude. Consider bringing a picnic blanket, sunscreen, and a packed lunch if you have specific dietary requirements—though we will try to cater for as many of these as possible, it is not guaranteed. Plus, of course, any required hypo snacks or T1D-related equipment.

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Are pets allowed at the event?

Please refer to your chosen One Walk location's landing page for more details.

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Is there parking available at the event?

Please refer to your chosen One Walk location's landing page for more details.

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Is the event accessible for people with disabilities?

Accessibility is a priority for JDRF Australia; however, occasionally there will be venues that cannot accommodate wheelchairs or prams. This is rare. Please refer to your chosen One Walk location's landing page for more details.


Fundraising

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How can I fundraise?

There are so many different ways to fundraise! Most people start by sharing their personal page on social media or via email – but don’t forget to personalise your page first!

You can also try more creative methods, and we have some fun ideas, resources, templates, and tips online here. Once you sign up for One Walk, you'll also receive emails from your local fundraising team member with tips specifically for you.


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Where does the fundraising money go?

Each year, JDRF One Walk brings together hundreds of thousands of people affected by type 1 diabetes (T1D). These Walks allow JDRF to fund life-changing research, helping to lessen the everyday burden of T1D and, ultimately, create a world where it no longer exists. Find out more about the impact you'll make here.
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Can I continue fundraising after the event?

Yes, we will keep fundraising open until 30 June 2025.

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How do I send in offline donations (e.g., cash, cheques)?

You might like to deposit any cash proceeds from your fundraising activities yourself by making a self-donation on your fundraising page. You can add in the message section where the donation came from.

Otherwise, please reach out to your local fundraising team member via the details on the contact us page or walksupport@jdrf.org.au to discuss the best option for you.

Rewards and incentives

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What are the fundraising incentives, and how do I claim them?

You can achieve incentives at $50 (socks), $100 (t-shirt), and $500 (drink bottle) fundraised.

They will be available for pick up at your chosen local event or posted at the conclusion of the campaign in April 2025 for those doing the virtual challenge.

Merchandise

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Where and how can I order t-shirts or other JDRF merchandise?

If you've raised $50, you'll automatically get this year's FREE One Walk socks - plus other incentives once you raise $100 (t-shirt) and $500 (drink bottle).

If you'd like to order a JDRF t-shirt at clearance prices, you can do so at registration or in our merchandise shop.

JDRF strives to ensure we are providing high-quality items, from suppliers that adhere to responsible sourcing. You can read more about our supplier, here.

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What are the sizes for T-Shirts?

For adult sizing, click here.

For children's sizing, click here

Sizing is only applicable for the most recent JDRF t-shirts. The remaining merchandise in the shop does not have size guides and is available at heavily discounted clearance prices. As such, all items are non-refundable, and no exceptions will be made regarding refunds, returns, or exchanges unless the item is faulty.

If you accidentally selected the wrong size while registering, please email walksupport@jdrf.org.au to request a size change. 

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Are there any additional disclaimers I should be aware of when purchasing shop items?

Yes, please consider the following disclaimers:

  • Outdated Information: Some merchandise may feature outdated information or URLs. Please purchase at your discretion.
  • Quality: Some items have been in storage since 2011. Expect minor cosmetic imperfections due to the long storage period.
  • Sizing: We do not have accurate size guides available, so please take care when selecting your size.
  • Limited Stock: Quantities are limited, and items are available on a first-come, first-served basis. Once an item is sold out, it will not be restocked.
  • Shipping and Handling: Shipping times may vary due to high demand. We will do our best to process your order as quickly as possible, but please allow extra time for delivery during the sale period.
  • Order Cancellations: Once an order has been placed, it cannot be cancelled. Please double-check your order before submitting.
  • Packaging: Due to the nature of the clearance, some items may not come with original packaging.
  • Faulty Items: If an item is faulty, you may be entitled to a refund or exchange, subject to JDRF's review and in accordance with Australian Consumer Law.

Virtual challenge

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How do I log my steps for the virtual One Walk Step Challenge in March?

After you register, go to My Fitness Activity on your page. You can also manually add any activity you have completed. Important: If you logged your activity via an app, it will take up to 2 days for your activity to appear on your page. Alternatively, you can connect to your preferred fitness app, including Fitbit, Strava, MapMyFitness, and Garmin. For more info on how to log your steps, visit here.

Fundraising support

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Will I receive personalised fundraising emails?

This year, participants will receive personalised fundraising advice from their local fundraising contact via email based on the preferences shared at registration. A series of 4-6 personalised emails will be sent to you from your local fundraising team member.

You'll have the option to end this journey at any time by clicking a link to stop receiving fundraising tips or by unsubscribing entirely (not recommended as you won't then receive updates on upcoming competitions, incentives, matched giving days, and reminders about your One Walk event or virtual challenge).

Technical support

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What do I do if I encounter technical issues with my fundraising page or login?

Please reach out to walksupport@jdrf.org.au for support.

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How do I reset my password?

Please head to settings > My Account and select reset password. If you click here and log in, you should be at the right spot!

Facebook fundraisers

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What is a Facebook Fundraiser?

A Facebook fundraiser allows you to receive donations directly through Facebook. This means friends and family don’t have to leave the Facebook platform to donate to your cause. The donation amount received through Facebook will be counted and shown on your One Walk fundraising page.

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How do I set up a Facebook Fundraiser for One Walk?

  1. Login to your One Walk fundraising account (click ‘Login’ on the top right corner of the page).
  2. On your dashboard, click the “Create my Facebook Fundraiser” button.
  3. Follow the prompts from Facebook to finish setting up your fundraiser.
  4. Once your fundraiser is set up, you can customise the image and description to best suit you, and start collecting donations!
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How do I locate and track the progress of my Facebook Fundraiser?

Go to https://www.facebook.com/fundraisers/manage and your ‘JDRF One Walk’ fundraiser should appear under ‘Your active fundraisers’.
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Will I be able to see who contributed to my Facebook Fundraiser on my One Walk Fundraising Page?

Donor names from your Facebook Fundraiser won't appear on your One Walk Fundraising Page. Instead, these contributions will be listed as "Facebook Donation." However, you can easily identify and thank your donors through Facebook's platform.
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How do I make the most out of my Facebook Fundraiser?

Here are some tips on using the Facebook Fundraiser effectively:

  • Personalise your description on the fundraiser to show people WHY you care about the cause. Personal stories and experiences are a powerful way to rally support and donations.
  • Include an image of yourself or who you are walking for.
  • Provide status updates on the progress of your fundraiser to remind people to donate and keep the momentum going.

Volunteering opportunities

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Will there be opportunities to volunteer?

Absolutely! There are many opportunities to volunteer both at JDRF offices in the lead-up to March 2025 and at the event. Visit this page for more info.

Teams

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How can I create or join a JDRF One Walk team?

In the third step of the registration process, you can “Create” or “Join” a team. You can either skip over this question, create your own team, or find and join an existing team. If you'd like to join a team that already exists, ask someone who is a member of that team to send you an invitation email via the "Get Support" page on their fundraising dashboard so that you can find it easily.

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Is there a minimum or maximum number of people per team?

Teams can be any size! From 2 to 200 people, it's entirely up to you. The bigger the team, the more fun you'll have walking and fundraising together.

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Can I design my own personalised team t-shirts?

Absolutely! Designing your own personalised team t-shirts to wear on the day of your One Walk is encouraged. Get creative and show your team's spirit!